Data Usage Discrepancy : 219 GB Missing

Hi there,

My data usage does not tie up. I am on SmartBroadband Wireless LTE Contract 220GB.

I currently have these numbers linked and actively in use: *** (Parent) *** (MultiSim) *** (MultiSim)

This morning I checked the usage on my account, and as at 08:37 (04/01/2019), I have the following summary : 136.93 GB LEFT, 263.06 GB USED.

I contacted Telkom, asking for Usage Reports, which I was provided. I summed the total usage for each number exactly from : 01-01-2020 to 04-01-2020 06:41:51 for all three numbers, and this is what I got:

*** - 75.5 GB *** - 8.6 GB *** - 0.2 GB Total All = 84.3 GB

On checking Telkom SelfService, my Anytime Data expiring in March 2020 is as follows: Recurring LTE/LTE-A Anytime Data GPRS: 102400 MB remaining Expires on Sun Mar 01 2020

Inclusive SmartBroadband Data GPRS: 36466 MB remaining Expires on Sun Mar 01 2020

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How come there is this usage discrepancy on what I have used (calculated from the report you supp****, versus what it reflecting on your SelfService and Telkom App.

Why is my usage on your end is 136.93 GB LEFT, 263.06 GB USED from 01/01/2020 to 04/01/2020 (in just 4 days), while when calculating from report you gave me I have only used Total of = 84.3 GB

Where is the rest of my data, because the total data I get is 440 GB (220 GB anytime, 220 night surfer). Meaning, if I have used 84.3, I should be left with roughly 355 GB as of now, not left with 136 GB.

219 GB data is definitely missing.

Please rectify / clarify.