Data Usage

Telkommobile, unhappy customer once again. When I upgraded last year in March my contract had a promotional 10GB data.When It ended I started to notice that there was an irregular usage of data on the sim and because I’m always connected to wifi most of the time I just switched the mobile data off. I kept monitoring this and I noticed that it was ongoing. I’m not sure whether a person is punished for the 10gb data promo which was being loaded but whatever it is I am very unhappy. The 2 GB contact I was previously on lasted almost a month and now on the 1 GB it does not even last longer than a day.I had logged a complaint to telkommobile last month about the irregular consumption of data. Data loaded on the 1st at midnight and already i have received a notification stating that I have 509MB. NB I have no background data activated all my apps are deactivated the only app active was my WhatsApp of which even there videos are set not to automatically download. Literally everything is inactive , if i need to use an app i activate the mobile data on that option and switch it off when done. When I logged this complaint last month the agent advised that there was data usage but it does not amount to the data used on my end he could calculate less data used used, he advised that there was less data used yet there was data which he could not encounter. Now the same thing is happening this month so does Telkommobile want to tell me that I use 1 gig of data in less than a day just on whatsapp? I monitored it when i finished browsing through Facebook and instagram and I had 928MB after midnight And now my data is already on 380MB as I’m writing this review. If this continues, I am definitely not upgrading with Telkom next yr. Cause I seriously no longer enjoy the contract benefits which I pay for on a monthly basis. If this is not rectified and sorted it really is time to switch and save on other networks. As it is I rather buy a new sim card with a different service provider and load data there, rather than to be ripped of by telkommobile. I hope I get my data reimbursed-I have been a loyal client for 7yrs and I am really disappointed by this. When I did a follow up regarding the data usage case I was assisted by a very unfriendly agent by the name of Anastasia on the 14th of Feb. Whom advised the opposite of what I was told by the initial agent. When I requested for data usage she sent it in a format which could not be opened from my end and she advised that it was the only version it can be sent on and not on pdf. Can someone investigate this data usage and explain what is going on and for my reimbur*****t on this data ******* from telkommobile.