Data usage

I have a contract with Telkom which I am getting 1G during the day and 1G at night. In September my data was finished within short period of time and I went to mall of Africa to complain I was given print out and explanation that confused me. in the month of October I monitored my data and I started to use them on the 10/10/17 only and when I tried to access internet on the 16/10/17 my data was finished. So that means I am only getting to use or access my laptop for one day but paying R349 every month.

In the morning 17/10/17 I managed to access internet at 5hr and switch off rota before 6hr but when I call Telkom I was told that night data was used until 7hr of which I was at work that time with the rota in my bag. I was also told that some data was used yesterday even if I couldn't access internet, how possible is that? I thought Telkom was better than other cell phone providers ( they are the same, eating our data). Please escalate my complain, I am not happy with Telkom. I am not enjoying the benefit of having laptop because I am still going to internet café. your assistance will be much appreciated.

regards Lindiwe Sibanyoni