Data usage

<p>I'm currently Telkom contract customer for 33 months. I have been using my data since then, same package but now upgraded to a different phone in February 2016.</p> <p>my query is that from July 2016 I've started receiving smses about my data usage which never happened before, my SMS would read "you have 99MB left of your included all networks data" on the 1st July at 9:51am my 1Gig data is at 99MB the same day I received my data. I receive data on a monthly basis.</p> <p>snd then two days after my I receive another SMS notifying me that data is depleted.</p> <p>on the 1st August the same thing happens again SMS notification of my data, this time it was at 8:46am saying I have 109MB left, again 1Gig gone in 7hours.</p> <p>again on the 1st September at 18:33pm an SMS notification again saying "you have 10MB left of your included all networks data".</p> <p>1St October again another SMS notification at 5:34am saying " you have 150MB inclusive all network data available" my data was about to fininsh 5hrs after receiving it at midnight.</p> <p>all the above incidents I've mentioned where queried an their service stations in polokwane and Nelspruit and get referred me to call customer service.</p> <p>which I did and was given 3 case numbers on different occasions when trying to query my data.namely: case no ********** 7; where they also claimed that they tried to contact me with no avail which is not true.</p> <p>case no ********** 3 was opened stating that no unusual airtime depletion. Which nice never queried of. But my data. They sent me SMS with this ref no provided stating my airtime.</p> <p>then on the 21 September 2016 I have contacted them once again then received the following case no: ********** 0 stating that 8ta support team will contact me, which I did, spoke to the lady by the name of Mpumi whom tried to explain my data usage but did not make sense, I then asked her to forward me my itemized bullfrog July till Sept 2016 and she sent some document that was suppose to explain my data usage but it was something that could only speak to the IT I. Their department I then requested her to forward me my itemized bill as requested before, she forwarded my email to some technical team whom forwarded me the 4th Sept till 28 sept 2016 itemized billing.Something that I did not ask for still missing July, August and now October 2016.</p> <p>My query here is that from the beginning of my contract with Telkom I've never depleted my data, I've never received SMS notifications nor whatsoever, my data would deplete with a month and will receive another one the following month that will last me the whole whole month. </p> <p>What happend after June 2016? </p> <p>Why am I depleting my data abnormally?</p> <p>I've been using my phone as a hotspot in my house and my dat would still deplete with the month. Now this days I receive my data the 1st of every month, midnight, while sleeping Them immediately in the mornings from 5:00am, or 8:00am as mentioned above, SMS notification warns me of my days usage, I'm not even in possession of utilizing my phone then a "beep" sound of my SMS hit my phone to warn me if my data. Are you kidding me, what the hell is this. I have notified them via email that I am in possession of returning their phone,simcard and discontnuing my contract with them, if they do not fix this issue and it has been 4months since I've told them that.</p> <p>i would like my query to be handled correctly and they should pay back my data that they've been taking away from me. I am a loyal customer and never skipped a debit order but this time, I've reached a point to stop their debit order and cancell their contract.</p> <p>where is my data?</p>