Data usage

<p>Up until July I was on 50GB plus 50GB free per month. The most I ever used was about 60GB in a month. In July I noted that I was now on 100GB soft cap. Although I wasn't advised, I was not worried as I only ever used up to 60GB.</p> <p>On 22/07 I was advised that I had used 90% of the 100GB! So on the 25/07 I BOUGHT 20GB.</p> <p>On the 26/07 the usage was 20GB and I had zero left. I was AUTOMATICALLY put onto post paid usage. I never signed up for post paid usage. This is at R12 per GB!!</p> <p>When I queried this, in the middle of the discussion I was cut off and the consultant never called back.</p> <p>I want an explanation of what happened to the 20GB I bought and how I could use 120GB in three weeks. I have never used this amount of data before, it is impossible to use so much.</p> <p>If you cannot give me an explanation I want a refund of data - the 20GB I bought, the 50GB over my 100GB plus the cost of the R12 per GB used on the post paid.</p>