Data upload failure

The service at Norwood Mall was very poor. They happily signed me up for a contract for WiFi but didn't have a router in Stock. It came a month later. They only loaded half a months data onto the PC. I jointed mid-month in May. They didn't change it so I would have a full months data in June. The Branch, we used ****arney, had to be contacted and visited frequently since Saturday before this was sorted out. ****arney could'nt do it themselves. They had to ask some central person to do it. At head office the people kept referring it to other people. Telkom needs to trust it's local staff. An hours job took days. Local people would have been able to sort it out in a few minutes. Issue apparently sorted