Data ******* & frustrating call centre

Called the call centre to dispute data usage - for the first time in 3 years, my 10GB day usage was exhausted (in 3 weeks) and the 1GB top up I purchased was exhausted in 2 days. <br> While on the phone with Sanele, she sent me the data usage (which doesn't tell me much) and while she is supposedly logging the data dispute I get cut off. As she has mailed me already, I mail her back to say I was cut off, can she mail my case number. No response in 7 days.<br> <br> I call back today to ask for the case number - I explain the whole story and ask the guy to check if there is a case logged for me and what the number is. First thing Thulani asks is if I have the case number! After RE_EXPLAINING, I was put on hold for 7-8mins for him to simply write down that I have a data dispute and get a case number which Sanele was too *********** to do. I finally get a case number. Thereafter I asked for turnaround time and was told 72 working hours to get an agent assigned, and after that about a month or 1.5 months to get a response!!<br> <br> **************** Telkom!! Useless agents and you can't be bothered as you already have my money!