JM
John M

1 reviews | Active since Oct 2015

20 Oct 2015, 09:26

Data Theft, DO NOT SIGN UP WITH TELKOM MOBILE!!!

I had a case with Telkom regarding unreasonably high data usage. After their investigation an agent called, & sent me a spreadsheet saying I had used my 1.43GB of data even though my cellular data was off & I was connected to my workplace's wifi. Another instance was when my cellular data was off and their system is showing I was online until 3.45am and 500+MB of data was used. <br> <br> Telkom has stated that if their system said I used the data then I did. In a period of 2 weeks I used up 8GB of data and my phone usage for cellular data didn't reflect this amount. Telkom is not acknowledging that their system could have been faulty, given that most times I call them their system is either slow, down or just not functioning properly. <br> <br> I used to recommend Telkom to friends, & I loved their service and data packages but after this experience I am going to work on cancelling my contract, additionally to anyone reading this I advise you to not sign up with Telkom Mobile, even though they advertise great packages. This corporate theft is unacceptable and noone should be supporting a company that has such ************ business practices. <br> <br> TELKOM I WILL NOT BE RECOMMENDING YOU TO ANYONE!!!

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Replies (1)
Telkom
Telkom's reply20 Oct 2015, 10:36
Official
Hello Jay1986,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical department and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM154758.

Regards
Frank
Social Media Team
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