1 reviews | Active since Mar 2009
DATA THEFT BY TELKOM
On 16 December 2015 I purchased 5GB of data from Hellkom at about 11h45. We only returned home at about 5pm. At 7am the next morning the data was \used up\". On 6 April 2016 I purchased 2GB of data for my cellphone as my 1GB data disappeared on about the very first day of the month! My cellphone is almost permanently connected to a non Telkom WiFi network. There is something seriously wrong with the \"measuring\" of data usage or some other problem. Curiously, in this month my Telkom 3 GB package also showed the data as finished on the first day of the month! That at least restored itself by removing the SIM and rebooting the device. However, this 3GB was also \"used up\" with a few days! When you contact Telkom they refuse to help simply stating that the data is all \"USED\"! HOW CAN WE STOP THIS WHOLESALE THEFT BY THIS COMPLETELY AND UTTERLY USELESS COMPANY? SHORT OF TAKING THEM TO THE SMALL CLAIMS COURT THERE IS NOTHING ONE CAN DO."
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Your reference number : SM223911
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Regards
Noleen
Telkom Social Media Team.
Best regards,
This response serves as confirmation that your query has been received.
Your reference number : SM223911
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
