Data Taken Countless Times Without Us Using It

<p>Good Day, </p> <p> </p> <p>A few months ago, my complete 5gigs was taken without me using one little bit of it. The device was switched on for the first time on the 2nd of the month, and it was saying i had used around 2.5 gigs, i swithced it off, i think it was the 4th when i switched it on again, and it said 4.7/8 had been used and i had no internet left. i left it because I wasnt keen on a fight but last week again, i switched it off the evening and when i woke up and switched it on, it had gone from 2.1g the night before to 5g. Telkom has made it very difficult for me. I use this data to work with and without it I am having to go further cost (which I dont have), to buy internet to be able to ensure I can work, to produce an income. </p> <p>My mother (Who's contarct this is), is also having issues with her device. Telkom is well aware of this, as you have made poor attempts, without any success. We have been told that her co nnectivity would be sorted and I ahve been promised on numerous occasions that it has been or will get sorted. To date, she still has issues, and her data is also just dissapearing, yet her internet hardl connects. You have alos taken Gigs off of her device withour her using it. I need this to be rectified and for the data to be restored. Absolutely no one from my side used this data, as the devices where either off, or not even working (My moms). You will see on system that Telkom has been dealing with me in regards to this and I would appreciate if it would acutally get sorted this time. We pay a monthly fee for service, which Telkom is stelaing from us. My aunt (who got a device same daya s my mom), also has issues and this is also not getting resolved. Telkom has NO right to be doing this. This is theft.</p> <p> </p> <p>I expect an urgent response and resolution.</p> <p> </p> <p>You can contact me to get the detials of the contracts.</p> <p> </p> <p>Regards </p>