Data ****** by Telkom - 2nd Month with ZERO data

For the second month running on my fixed LTE-A - the data is zero. I loaded a top-up last month and reported the incident. A usage report was sent to me which clearly showed only 12gb of 100gb was used. This month no data has been used from the contract, only the top-up. As I said before - no data is available. Telkom has not responded to my last email to the support person. We are running network analytics on the router which shows that no data is being used that cannot be accounted for. If this is not corrected within 24hrs I will stop the debit order and initiate legal action against Telkom.