IH
Ingrid H
1 reviews | Active since Oct 2012
14 Nov 2017, 19:59
Data running out
I got a LTE router in August, since then I run out of data in the middle of the month. Somebody is using my data as it get used like at 7 in the mornings when I am on my way to work. My router is plugged out and all devises switched off. Somebody is hacking my account and use my data, but nobody can help me or tell me what to do. I can not afford more date in a month. This is unacceptable and needed to be sorted out ASAP. I don't have R1800 to cancel the contract and can't carry on like this for the next 21 months!
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Replies (2)
Telkom's replyOfficial
16 Nov 2017, 08:00Hello Ingridh24
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply16 Nov 2017, 08:00
Official
Hello Ingridh24
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
24 Nov 2017, 10:29Hi Ingridh24,
Thank you for taking our call.
As per our telephone conversation, I have emailed you the steps on how to check which devices are connected to your router.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply24 Nov 2017, 10:29
Official
Hi Ingridh24,
Thank you for taking our call.
As per our telephone conversation, I have emailed you the steps on how to check which devices are connected to your router.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,