DATA REIMBUR*****T

Sometime last month I bought airtime, then converted it to 1GB (Mo'Nice) data bundle. I was billed for the 1GB but only 250MB was loaded. I called in to the call centre and logged a case on 26 March, case number: ***5 which I found out a couple of days after that it had been CLOSED but nothing was done, so I had it re-opened on the 8th April case number: ***3 which I found out was also closed a few days after without any effort to reimburse me for what I was owed. The agent told me that the reason the cases were closed is becaused I had used up the 250MB that was loaded, is this your latest **** to rob people? How can you blame me for something that is your system's fault?? Why did your system bill me for 1GB but load only 250MB???

Not only that, but the agents are very rude, I kept a record of their names as they didn't help during this hard time, I've been trying to follow up on my issue with minimal assistance from your agents, instead they've made it almost impossible to get this issue sorted.

My name is Paul X Contact Number: ***