HR
Hendrik R

1 reviews | Active since Jul 2011

09 Dec 2016, 20:43

Data reception continuously dropping

<p>Hi</p> <p> </p> <p>Since Friday 02/12 every evening after 8pm until 6am my telkom mobile advance 100Gb LTE router loses signal. This means for the duration , having working hours in mind we are barely able to make use of our monthly allocation of data. What's the point in paying a premium monthly subscription of R999 for a service you can't make use of?!?! </p> <p>I would advise you all to rather pay that little bit extra and go for a more reliable network !!!!</p> <p>Telkom needs to seriously wake up. I can tell you know that it is highly unlikely that I will continue this line once it expires</p>

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Replies (2)
Telkom
Telkom's reply10 Dec 2016, 11:25
Official

Good day Hendrik,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply13 Dec 2016, 16:01
Official

Hi,

As per case ***3, issue is sorted.

Should you have further queries, feel free to email us on ***.

Kind regards,
Joshua
Telkom Social Media

Best regards,