Data Query

<p>Case Number ********** 1</p> <p>Why is it that when you have a query Telkom closes the case before actually giving you a response. I requested a breakdown of my data used on two of my contracts as their has been an unusual activity and usage for this month - 50Gigs of Data depleted in less than 4 days - throughout our almost 20 month contract we have never had this happen to us before. Then you send me an sms indicating that the case is closed and ask me to rate you - rate you on what? I have 3 contracts with Telkom- I think it's time to not renew any of those...</p>