Data purchased not reflecting

On the 27th of August I purchased data using the Telkom portal, by the 29th it was still not loaded and after an hour on the phone being directed to different people and everytime explaining my situation I got to Verda (Goeda) and was asked to email my proof of purchase by sending screenshots of my sms message. This was done on the 29th of August, I have asked via email for an update on the 14th of September and again on the 21st. Up to date thay have not come back to me. Before I also had an issue where I bought data from the Greenstone store and numerous calls and visits I had to let it go as it was getting me worked up.