UF
Ursula Festus-Reid
1 reviews | Active since Oct 2013
25 Jun 2015, 18:07
Data purchased expires in 5 days!
On Thursday 25 June 2015,my husband Peter Reid bought recurring data from Telkom Northgate consisting of 200 megabytes x 12 months.In addition to that he also purchased 500 megabytes as a once off data.<br> The Consultant,It appears to be Phier reassured him that the date will expire in a month's time,which would mean 25 July 2015.<br> On loading the data the message received on Peter's phone read as follows :<br> \ Hello!You have 700 MB All Networks data available.200 MB will expire on 01/07/2015"( 5 days!)<br> In my opinion this is a case of misrepresentation.The Consultant did not at any time point out that the first month of recurring data will expire in 5 days time.If she did"
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Replies (1)Telkom's replyOfficial
25 Jun 2015, 19:04Hello reidum,
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM120724.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM120724.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Telkom's reply25 Jun 2015, 19:04
Official
Hello reidum,
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM120724.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM120724.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
