DATA PURCHASE NOT HONOURED - CASE NUMBER ***4

On the 20/10 I purchased 2 gig data from ur Telkom store in Bluff Towers. Apparently they were having connectivity problems and their systems were going offline/online. The sale went through successfully on my credit card and the lady behind the counter took down my number in question and advised that my data was loaded. upon checking my data at home only to realise that my account was not recharged so i went back to the store and reported it and they loaded a case number with the problem and i was told to wait 9 working days for the matter to be looked into and resolved. I then received an sms on the 09/11 stating that my case has been resolved but my data is still not loaded onto my sim.

How many clients is TELKOM robbing daily? Furthermore i work and dont have the time to run up and down to a Telkom store to find out whats happening with this query, neither do i have the time to sit on the 081180 number for hours waiting for some one to answer and only to be rude on the other side.

When i called the call centre i spoke to a JOHN RASEBEKA who didn't know how to answer my questions and when i wanted to speak to his manager he became very rude and arrogant to me. I eventually got the managers name and email address (DUMI - ********** and emailed him this morning see below, and still haven't received a response. Furthermore I never received an sms saying that i was recharged. From: Sameerah Shaik [Fidelity-ADT] Sent: Monday, November 13, 2017 9:50 AM To: ********** ********** Cc: Phindile Dhlamini (PE) Subject: RE: CASE NUMBER ********** 4 Importance: High

Good Morning

Please note the following with regards to my case number ********** 4.

This case number has not yet been resolved accordingly and attached is my sms trail proving that my data was never load to my cell number.

You will notice on my sms trail all the data that I purchased and an sms forwarded saying “Your account was successfully loaded: 500GB Night Surfer - Onceoff (expires in 31 days) [***]” with a reference number, so kindly advise why I did not receive an sms for this data as well.

If you look closely into my account there was the following purchases done on data, so all the expired data your staff is speaking about relates to the below.

10/18/2017 16:04 Your account was successfully loaded: 500GB Night Surfer - Onceoff (expires in 31 days) [***] 10/18/2017 16:04 9/22/2017 13:27 Your account was successfully loaded with once-off LTE 10GB anytime data and a once-off LTE 10GB night surfer data bundle that will expire in 31 days. 9/22/2017 13:27

9/22/2017 13:27 R 249.00 was deducted from your account. 9/22/2017 13:27 9/22/2017 13:26 You have 10240 MB of full speed Wi-Fi access available which will expire on 22/10/2017. 9/22/2017 13:26 9/22/2017 13:26 Your account has been recharged with R 249.00 and the balance is now R 250.00 and you have received R 249.00 FREE airtime which will expire on 29/09/2017. 9/22/2017 13:26

Please do a proper investigation and get back to me as soon as possible regarding this matter, your urgent response in this regards will greatly be appreciated. You can contact me on ********** 370.

I as a consumer have paid for a service and expect service delivery if not I want my money to be refunded back to me and i will never use the services of a Telkom again i want feedback asap as i will not be taken for a ride and be **** to.