SB
Susan B

1 reviews | Active since Jun 2017

19 Jun 2017, 12:34

Data Purchase

<p>On Feb 27, 2017 i bought a Internet Bundle 20 GB for R899.00 from a Telkom Branch in Middelburg Mphumalanga, when uploading the data there is no data, complain to another Telkom branch that advise to do a simswap because the simcard according to them were faulty. After simswap being done still not able to receive the data, branch manager send a mail to Telkom for tecnical assistance and after 3 and 1/2 months i still have no answer after weekly calls to 081180 and "mails send to Head Of Departments and Tecnical service for a answer" My case number had been closed (Case No ********** 7) with no reason given and still trying to get answers from Telkom after spending almost the same amount on calls and new data to resolve my problem. Data still not loaded and still no response from Telkom on the matter? </p>

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Replies (2)
Telkom
Telkom's reply20 Jun 2017, 06:33
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply22 Jun 2017, 15:35
Official
Good day We have requested the Technical team to assist further with the case. Regards Sikelelwa Telkom Social Media Team

Best regards,