Data Purchase

wednesday 26th April bought 10GB with debit card. was never activated had my router with me never asked me for simcard. used my ID. to get details. got home foned customer care no. I was told I can't buy 19GB with card. I went back to office on 27th (This time without router) gave the person my ID to get my details and he insisted on router sim card. so I bought 10GB R149 which I did not receive because of the the disgusting rude attitude. so lost my money and Data