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andre B

1 reviews | Active since Jul 2014

29 Mar 2016, 14:37

DATA PROBLEM ON NEW LTE MODEM

To Hello Peter...this.<br> <br> <br> I purchased an LTE modem from Telkom on Feb 15/2016 and confirmed with them re installation.<br> <br> The pro-rata amount of 2 GB data provided, expired after approx 2 hours online.<br> <br> Queried with Telkom Feb /18 required I purchase more data.. 2 GB. This also expired overnight.<br> <br> I was online for less than 3 hours from the time of installing the modem, a loss of 4 GBS in total.<br> March 1st provided for the first 5 GBs of data from Telkom now long gone ....reasons defined by agents as data loss due to updates ..wi-fi..signal ..etc.<br> I have called Telkom at Overport, Musgrave, and Pavilion as well as the Call Centre without result and fobbed off each time without success.<br> Computer settings have been altered by various Telkom agents as well as the call centre.<br> I am still without use of my computer after 6 weeks, and I have to pay monthly instalments for a SERVICE I have not had, a \CONTRACT\" I have no copy of, and a PRODUCT which is of no value because TELKOM IS NOT INTERESTED.<br> <br> Cell ***<br> Home *** after 3.30 pm only<br> "

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Replies (1)
Telkom
Telkom's reply29 Mar 2016, 16:42
Official
Hello keandre1990,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,