1 reviews | Active since Jul 2014
DATA PROBLEM ON NEW LTE MODEM
To Hello Peter...this.<br> <br> <br> I purchased an LTE modem from Telkom on Feb 15/2016 and confirmed with them re installation.<br> <br> The pro-rata amount of 2 GB data provided, expired after approx 2 hours online.<br> <br> Queried with Telkom Feb /18 required I purchase more data.. 2 GB. This also expired overnight.<br> <br> I was online for less than 3 hours from the time of installing the modem, a loss of 4 GBS in total.<br> March 1st provided for the first 5 GBs of data from Telkom now long gone ....reasons defined by agents as data loss due to updates ..wi-fi..signal ..etc.<br> I have called Telkom at Overport, Musgrave, and Pavilion as well as the Call Centre without result and fobbed off each time without success.<br> Computer settings have been altered by various Telkom agents as well as the call centre.<br> I am still without use of my computer after 6 weeks, and I have to pay monthly instalments for a SERVICE I have not had, a \CONTRACT\" I have no copy of, and a PRODUCT which is of no value because TELKOM IS NOT INTERESTED.<br> <br> Cell ***<br> Home *** after 3.30 pm only<br> "
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
