Data problem

I took out a new contract with Telkom and my deal comes with a 3gig data sim card. I went to collect the Sim card on Friday the 06th September 2019 and I was told data will be loaded shortly. To my surprise when I attempted to use the Sim card on Monday I realised there is no data loaded. I have been trying to get assistance from Telkom call centre, however these people are sending me from pillar to post. Can someone assist ,me or cancel this contract.