IB
Ivan B
1 reviews | Active since Apr 2014
19 Jan 2016, 11:05
Data package cancelled - still being billed for it
good day,<br> please assist:<br> We have requested that our land line data package (ADSL) be cancelled on 24 / 12 / 2015. On the request we have asked that you cancel the data package and keep the voice line.<br> yet we are being billed for the full amount (including the data).<br> please check the invoice on your system and correct it.<br> <br> <br> Regards,<br> Ivan Botha
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Telkom's replyOfficial
19 Jan 2016, 12:06Hello IvanBgr82,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM171510
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM171510
Regards
Luleka
Telkom Social Media Team
Telkom's reply19 Jan 2016, 12:06
Official
Hello IvanBgr82,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM171510
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM171510
Regards
Luleka
Telkom Social Media Team