Data not received

On the 28th of October 2019 I purchased 1gb for R100 using my cellphone banking my data was not provided however money was deducted I then called my bank they said I must contact my network provider.On the 4th of November I then sent my bank statement Nd called Telkom call centre I got through to an agent they told me about 72 hour turn around time, fine I understood that after 72 hours I called again they told me they still having a look into this case and I asked to speak to a manager. Brenda Ndaba was the managers name She then told me I will get my data within 24hours and I will receive a call back from her until today no call back has been done or get my data.I kept calling the call centre they advised my case is still logged and there’s no reply from the back office. I called on the 16th only to find out it was done wrong. I’m very disappointed on the service that telkom has because customers should come first and I have no Data because of them. I think you should send your staff to soft s****s training.