DATA NOT RECEIVED BUT BILLED

Hi what should I do i took the big mega data deal on 26 july 2017 i was then allocated with 4gb pro rata data because of the date of the month then the TROUBLE started The following month of AUGUST i was SUPPOSE to be allocated wuth 20gig day and 20 gig night surfer data according to you you did allocate the data to me for the month of AUGUST THEN YOUR DATA MYSTERIOUSLY DISSAPPEARED i called your 180 to report a case was logged case no. ********** 8 since then the case was close by your back off reason being "no unusual data depletion" your investigator didn't even bother to look at my data usage report because it show i didnt even use 100mb of data since the im CALLING YOU EVERYDAY Your consultant keep on saying we escalated your case it's already the 22 AUGUST STILL NOTHING WHY MUST I PAY FOR SERVICES I NEVER RECEIVED WHAT SHOULD I DO