CM
Craig M
1 reviews | Active since Jul 2017
25 May 2018, 10:11
data not received
I took a 199.00/pm for 10 + 10 gigs of data in April 2018, but never received the promised data. I queried this and was told to I will get a response within 72 hours that was on the 02/05/2018. to date no response after numerous calls. I'm highly frustrated and just want to cancel everything.
Problem tracking and history ********** 1 REFERENCE ********** 1 In progress 02 May 2018 SOC - Double Data not Received(Request ********** created) STATUS
The cause of the problem has not been found yet. Apologies for the delay, we will however, keep you posted.
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Telkom's replyOfficial
06 Jun 2018, 12:33Hi Craig
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply06 Jun 2018, 12:33
Official
Hi Craig
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,