DATA NOT LOADED

I purchased 500mb data on da 23-02-15.Data was not loading ,so I contacted the Telkom call centre.was advised it was a telkom incident n technicians are working on the problem and ut would be resolved.called back on the 25-02-15 ,spoke to a consultant and then andy (mgr ) who said since I do not have the airtime voucher they cannot assist me ( I was not advised to retain it ) I then asked for a managers details so I can escalate.andy advised he would sms me.elson ( his.mgr) details.today is the 1st of march,an am still waiting.quite disappointed and irate