Data not loaded

I'm very unhappy with telkom customer service ,i bought 1 GB of data through my bank on the 25 April 2018 and my data was not loaded instead i received a reference number with a message that they are experiencing a technical problem.

Later on that day i called in at telkom and the person assisting me told me that the problem was still unresolved to all customers. day after 26 April 2018 i called in again and the lady that assisted me created a case for me and told me my matter will be resolved in 72 hrs ,72 hrs later i called in again and they told me i should wait again and i did. I called in on Tuesday 2 May 2018 and the person i spoke to told me that the lady that assisted me with a case made a mistake i wasn't suppose to have a case opened but i was suppose to send him a bank statement to confirm the purchase and i did on the following email address ********** and no response was received. 4 May 2018 i called in again and a lady assisted me and told me my matter needed to escalated to her team leader and i had to send her a bank statement and statement was sent to ********** and she did respond and acknowledged receiving my statement i then waited for a response until yesterday when i had to call again and no one was busy working on my matter and the gentlemen i spoke to told me to send a statement again . I started panicking and i was angry and i dropped the call without sending statement the third time.