Data not loaded

I loaded 1GB on the 25.04.2018 via internet banking,and I received a ref number :MR0017EE31 that my data was processing,apology for the delay. called the call center in the evening,they told me they are experiencing network issues I should wait for 24hrs. Called the following day,still the same problem,on top of that I had to wait for 30 minutes on the line to be assisted.Up until now Im still waiting for my data,had to load data for long weekend using my money whilst Im supposed to have data on my phone,is it fair? not even a phone call or sms for an update from IT or promo data for the inconvenience caused by the company . Im highly disappointed with your service as its been 2 months since Ive ported in. Please load my data as soon as possible so I can port out.