Data not allocating!

Hate to use this platform but I’m not happy with the service received fromTelkom the call center agents as well, the last one named Xoli would mute my calls while I’m speaking then when I ask why she does that, she would respond with an attitude! I’m being ****** off data that I loaded twice in a space of 3 hours which never allocated to me and now Telkom Group states I used a total of 6Gigs in an hour!I want my data! Your agents in the call center need client service training, you cannot mute a client while they’re talking or give them attitude