Data not allocated

Data not allocated but the money deducted from my account I purchased the daya on the 11th of November 2025 using the Telkom website. The money went from my account with the EFT purchase and the data was not allocated. I then purchased using a card and the money was deducted and data loaded. I have been calling the Telkom call centre to load the data for the EFT transaction that went through and till today the 26th of December it is not loaded. I have sent the bank statement as requested