DATA NOT ACTIVATED

We bought additional data (40G) for R149.00 on the 26 January 2018 - the amount was deducted off our bank account but the data was never activated by Telkom. I emailed proof of payment (a copy of my bank statement clearly reflecting the deduction of R149.00) and i have followed up with numerous calls and emails but just get told to call sales, then sales tells me to email direct and on it goes. I am yet to be refunded or credited with the data. It is almost 2 months now!!!! I am extremely annoyed, frustrated and disappointed at Telkom's customer service AGAIN!