KS
Khomotso S
1 reviews | Active since Apr 2014
29 Sept 2017, 11:06
Data missing
I have purchased 250mb data on the 28th September 9pm, within 2 hours it was finished, today the 29th September I purchased 500mb at 9:54am, by 10.32 am it was finished. Kindly investigate and restore my data, I have been using data same rate but this month my data is used up very quickly
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Telkom's replyOfficial
05 Oct 2017, 10:27Hi Selanepk,
Thank you for making contact with us.
Please be advised that we have checked your data records and there is no unusual data depletion on the records, you are advised to turn off data when not in use and the Auto updates and background apps.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Oct 2017, 10:27
Official
Hi Selanepk,
Thank you for making contact with us.
Please be advised that we have checked your data records and there is no unusual data depletion on the records, you are advised to turn off data when not in use and the Auto updates and background apps.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,