Data line for home not installed

I arranged with Telkom to put in a Data line at my residence. I received my order number and the date for the appointment was for the 8th of February. I was told that this is an all day appointment and that the technician will call me when he is at my residence. The whole day yesterday i didn't receive one phone call to inform me of any problems regarding the installation. I contacted Telkom again to find out what is going on and the lady could only pick up that the technician was James as i believe. But could not give me any contact number to get in touch with the technician. <br> <br> Very unhappy about the poor service.