1 reviews | Active since Dec 2014
I have purchased 2 gigs of data and it supposedly has 2 gigs of night surfer As per Telkom Mobiles promotion.
I have used the data at around 3am and all of a sudden i have received a message saying that my data is finished. All along i was under the assumption that my night surfer was being consumed.
I called the customer care and was told that there is nothing that can be done as the night surfer does not work in the area which i am living in. This is honestly not my problem as i should have been made aware of that in the first place and why offer the promotion if you cant live up to your standards??
Whether that was a lousy excuse or the truth i honestly don't care.
I am truly dissatisfied with this service!!
Ilhaam Mohamed **********
Hello ilhaam17
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello ilhaam17
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi ilhaam17,
Please be advised night surfer data subject to the availability of Telkom’s LTE network coverage. Kindly check whether you fall within Telkom LTE coverage area by sending an SMS with your address to: 43482, or visiting the LTE coverage map at: www.telkom.co.za/coverage.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Hi ilhaam17,
Please be advised night surfer data subject to the availability of Telkom’s LTE network coverage. Kindly check whether you fall within Telkom LTE coverage area by sending an SMS with your address to: 43482, or visiting the LTE coverage map at: www.telkom.co.za/coverage.
We apologize for the incovinience caused.
Regards
Caroline
Telkom Social Media Team.
Best regards,
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