DATA FORFEITED

I cannot even begin to think how disappointed i am of Telkom for such a bad bad service and the lack to to even help customers. This will definitely go to upper management if i have anything to do with it. As a new customer who decided to support local telecomm company and to give them a fare chance, i walked in to Telkom Maponya mall to inquire about their Data Bundle services and prices, firstly i wait in the shop for about 30 minutes without any assistance and finally when i get help, i ask about the 5GB plan and they explain to me, conveniently they fail to tell me that if you don't purchase on the 1st of the month, then you forfeit it at the end of the month. 3 moths down the line when i notice that something is wrong, i then go to Telkom Nicole way, where they explain to buy the data on the 1st. Fair enough i buy 3GB on the 1st July 2015 at 14:30pm (Telkom Nicole Way), and i get home around 22:00pm later that night i put it in and to my surprise, i get am sms at 01:30am 0n the 2nd July 2015 to say my DATA IS ALL USED UP,(WITHOUT ANY DOWLOAD, OR ANYTHING). I then called Telkom Call Center and spoke to Rethabile Mosia (Agent) who couldnt even explain to me how did my data go,