Data for month not allocated - 6 days+ unresolved

Good day.<br> <br> I have a LTE contract with Telkom for 3Gig of data each month starting from 1st of the month. On 3 August 2015 I received an out of data notice when trying to use the internet. I phoned Telkom 081180 to enquire and they emailed me a data usage report which indicated that I used less then 1Gig of data. Ref***2.<br> <br> This clearly indicates that Telkom did not provide me with my 3Gig of data for the month. To enable us to use the internet, I had to request for a data topup at my own cost, until the query is resolved.<br> <br> I phoned on Friday to follow up on the status and were promised that someone will give me a call to provide a status update and indication when my query will be resolved.<br> <br> I phoned again this morning (11 Aug 2015) to follow up as nobody gave me a call last week Friday, just to be promised that someone will give me a call today. I followed up again this afternoon, again with empty promises.<br> <br> We now ran out of out topup data due to the length it is taking to resolve my query, resulting in me having to buy another topup today.<br> <br> Can my query please be resolved urgently. I do not understand why it takes so long to resolve. I appears to be an easy resolution.