LL
Lerato L

1 reviews | Active since Mar 2017

06 Mar 2017, 00:49

Data finishes within two weeks

<p>Good evening.</p> <p>I have a very serious concern. I got my monthly top up of 25GB on the 1st and I probably used it for a day or two then switched it off. I have just switched it on tonight and the Apps reports I have 18GB left. Last month the App reported that I used 11GB in 4 days. I don't understand because I only use this data when I'm at home and I only use it for my phone - which has data most of the time.</p> <p>I'm not sure if it's the speed or what but the data lasts me for only two weeks which is very unfair because my partners data doesn't finish this quickly no matter how many movies we watch and he also uses Telkom. </p> <p>I called last month and was told that I spend the whole day on the internet which is impossible because I'm mostly at work. I'm really frustrated. </p> <p>Please assist <br />ID No: ********** 716088 <br />Lerato Lempe</p>

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Replies (1)
Telkom
Telkom's reply06 Mar 2017, 11:03
Official

Hello Lee327

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,