DATA EXPLOTATION

<p>I experienced the worst kind of service from Telkom last night.</p> <p>I have been part of the network for the past year or two and I won’t lie I haven’t had any troubles with the network itself.</p> <p>last night I loaded data and within minutes it was depleted by something I don’t know.</p> <p>I called the call centre and spoke to a guy by the name of Clyde who was rude and very dismissing, I started to become very irate which is something that happens seldom. I advised him of this and he asked what device I use, I told him it is an iPhone and he then responded and told me that it might be backup apps that are open.</p> <p>my first question was why today all of a sudden?? I have been using an iPhone for almost a year now and I have been using the prepaid number for almost 3 months but I have never had this problem, so why today all of a sudden.</p> <p>he then told me he will have to send an enquiry to the back office and that I would have to wait for 72 hours, I then asked him what I need to do in the meantime as this was concerning, the line then magically dropped.</p> <p>I then called again and by the grace of God I got through to him again. I told him I want to speak to a supervisor as he was not willing to assist me instead he was giving me an attitude and speaking over me.</p> <p>I then got a technical consultant who advised me that there wasn’t anything that can be done as their system doesn’t show what it using up the data. I explained to him that I have closed all the apps and that the only app that was open is WhatsApp, I asked him how much data I have used in the last hour and he said 200mb, I then asked him if it made sense to use that much data sending and receiving text WhatsApp messages and he said no but still remained to say that there was nothing that can be done.</p> <p>I left this and hoped that in the morning it would be resolved, I switched my data on today and sent 2 WhatsApp text message and received one but the amount of data that was used up was 32mb</p> <p>I am now sceptical to call the call centre as I will be told again that there is nothing I can do but to endure the frustration and wait till my data is depleted again while they try and find out what’s wrong, with no guarantees of them finding it or me being refunded once they have found the problem.</p> <p> </p> <p> </p> <p> </p>