SF
Shafiek F
1 reviews | Active since Jun 2014
17 Jul 2018, 10:13
Data expired before expiry date
I bought a time based bundle on mo' nice on 12 July 2018 at approximately 21:20. 4GB valid for 5 days. The bundle expired last night 16 July which makes it only 4 days. I called into the call centre and I had to beg Lerato and her team leader Tony Venter to log a query for me. Reference number ********** 7. I have searched through all the terms and conditions I could find on the website and nowhere does it say that a bundle bought bought on the day includes that day no matter what time it was bought. Please assist urgently.
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Replies (2)SF
Shafiek F's updateReviewer Update
24 Jul 2018, 17:18This complaint was logged on 17/07/2018 and you only responded on 22/07/2018 with:
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction REF: AI **********
Regards
Hazel
Telkom Social Media Team
And I have not had any contact since. This is pathetic customer servise.
Please assist urgently
SF
Shafiek F's update24 Jul 2018, 17:18
Reviewer Update
This complaint was logged on 17/07/2018 and you only responded on 22/07/2018 with:
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you.
Interaction REF: AI **********
Regards
Hazel
Telkom Social Media Team
And I have not had any contact since. This is pathetic customer servise.
Please assist urgently
SF
Shafiek F's updateReviewer Update
26 Jul 2018, 08:38I am still waiting on a reply. This is pathetic customer service. I would have to approach ICASA.
SF
Shafiek F's update26 Jul 2018, 08:38
Reviewer Update
I am still waiting on a reply. This is pathetic customer service. I would have to approach ICASA.