PVDW
Pieter Van Der Wath
1 reviews | Active since Sept 2009
17 Nov 2016, 08:35
Data dissapearing
<p>I had the 20G pagage and I run out of data and then I went and upgrade to the 30G package and I am still running out of data. Its only myself and my wife using it. We dont downloud stuff. during the day when we are at work we loos 1 gig data. Telkom can not tell me where is my data going to.</p>
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Replies (2)
Telkom's replyOfficial
17 Nov 2016, 20:24Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply17 Nov 2016, 20:24
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
21 Nov 2016, 10:21Good Morning Pieter,
Please note that we cannot tell what used the data bundle on your account as Data usage is customer's privacy and it has been restricted by ICASA to us.
We can only check the data used and validate if the charges are accurate.
Should you have nay further queries, please do not hesitate to contact us via email on ***.
Regards
Busi
Social Media Team
Best regards,
Telkom's reply21 Nov 2016, 10:21
Official
Good Morning Pieter,
Please note that we cannot tell what used the data bundle on your account as Data usage is customer's privacy and it has been restricted by ICASA to us.
We can only check the data used and validate if the charges are accurate.
Should you have nay further queries, please do not hesitate to contact us via email on ***.
Regards
Busi
Social Media Team
Best regards,