Data dissapearing

I have been on Telkom for 2 years now. In December last year I noticed that the data was going at a rate way more than normal. Currently I had checked online for my data balances and it showed me on the one router that I have 671MB Daytime and 8762MB NightSurfer. When I called the contact centre, I was told I have no data. On both router. All 7GIG Daytime and 10GIG Night time had been used up. Today is the 10th, and this data usually lasts me the whole month, but since December 2017 something abnormal has been occurring . So what make me upset is that the lady (whom I did not get a name) told me that she cannot lodge a dispute for me or escalate the call because its data related.

Now this means I as a client have no right or platform to complain. She didn't even bother to check with Data Dept or transfer me there.

If this is the type of service Telkom gives, I am then very disappointed. I have 6 numbers registered with Telkom - 3 Cellphones and 3 Routers. So to be treated as such is appalling.