1 reviews | Active since Mar 2009
Data Dispute with no help
<p>Data usage for the period of 14-11-2016 00.04.33 till 23.59.53 shows over 7gb or data. This is not possible as no device was conmected as I was not home until 10pm at night from work. When contacting the call center they will not log a request to investigate as the modem was on. This is unacceptable to assume that telkoms monitoring is always one hundred percent correct and one has no recourse to dispute this. Having only been a subscriber for 2 weeks should this continue with no resolution please advise when is the earliest I can cancel my monthly deal.</p>
Thank you for your post.
As per our telephonic conversation, we will contact you back later.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, we will contact you back later.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Busi,
I have tried contacting you back in the number you called however it automatically disconnects.
Please contact me again.
Good day Busi,
I have tried contacting you back in the number you called however it automatically disconnects.
Please contact me again.
Good day,
Please provide us with your affected number or ID number so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day,
Please provide us with your affected number or ID number so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day.
Kindly provide us with the affected number or ID number as requested on the above for assistance.
Kind Regards
Tsebo
Best regards,
Good day.
Kindly provide us with the affected number or ID number as requested on the above for assistance.
Kind Regards
Tsebo
Best regards,
ID number ***
ID number ***
Good day.
Data usage occurs only when there is an Internet session in the device where the Sim Card is placed & when that device broadcast a wifi hotspot.
It is not technologically possible for the Mobile Network of the service provider on its own to initiate a data usage in the Sim card.
Make sure you completely turn off your device when you are not connecting & check for automatic updates & viruses which can use your data bundles in the background.
Kind regards
Wiliam
Telkom Social Media Team
Best regards,
Good day.
Data usage occurs only when there is an Internet session in the device where the Sim Card is placed & when that device broadcast a wifi hotspot.
It is not technologically possible for the Mobile Network of the service provider on its own to initiate a data usage in the Sim card.
Make sure you completely turn off your device when you are not connecting & check for automatic updates & viruses which can use your data bundles in the background.
Kind regards
Wiliam
Telkom Social Media Team
Best regards,