data dispute

<p>good afternoon</p> <p>i have a telkom mix and i get data of 500mb per month from telkom for my mobile phone.</p> <p>on 2016/06/01 when i checked my data 75mb was loaded . i called telkom 10210 and the agent said that i must call 081180 which i did , then i got told that i must call 10210 or 10217 as i have a telkom mix . again i called these numbers and again they told me to call 081180 . eventually i get to a a call centre agent who informs me that she will put me through to the data dept which never happened as i got put through to billings dept and so the story i goes on from one dept to another so i called telkom on 2016-06-02 and was told that it will take 72 hours to rectify.</p> <p> i phoned back on 2016-06-07 and the agent told me that it takes 72 hrs just to escalate the problem and i would receive a call the next day which i never got . </p> <p>telkom should train the staff on how to deal with these situations as it seem like all the agents are trainees and dont know how to deal with these type of queries </p> <p>i would like to know how long more i must wait for my data to be loaded as i am billed for this </p> <p> </p> <p>mrs p naidoo</p>