Data disappears

<p>We have had a wifi contract with Telkom for over a year. We 100GB a month, which is more than enough. For a year, we never had problems with the data being depleted. Last month, half way through the data was finished. This month on the afternoon of the 1st, I found that 10GB already disappeared. I went to the Telkom shop to find out what is going on. That amount of data was used at 00:04. My whole family was asleep and there is no way we used it. Firts of all, the data should have been deducted from the night surfer data. Second of all, it was never used by us. I logged a query, because the guys in the shops can't assist with this. They told me I would be contacted in 48 hours. This guery was logged last week Wednesday. Two days ago I discovered that the whole 100GB was depleted. That is impossible. Again, went back to the Telkom shop to resolve this. After making a massive scene. they promised to get back to me before close of business yesterday. No suprises, no one has phoned. Today I am still frustrated, without any data to my name.</p>