Data disappearing, no answers, no help!

<p>From the middle of June up till now we have been strugling to get and answers from Telkom.</p> <p>Since the middle of June there are great discrepancies between our session reports(actual usage of data) and the usage reports. We are on 20GB soft cap and usually there are a lot of data left at the end of the month. We do not download movies or series and mostly use Facebook, YouTube and Whatsapp.</p> <p>On the 21st of June our data was nearly depleted and we shut our modem off on the 22nd. I even pulled the plug out! When we reconnect to the internet on the 27 th of June 27GB were missing according to the usage reports, but the session reports showed that we were offline for 5 days!! Impossible??</p> <p>On the 30th of June the usage reports showed that we had used over 100GB while mostly offline.</p> <p>We e-mailed ********** net a few times and did not even receive a case number. We phoned 10210 and 10213 numerous times, no answers. We e-mailed Telkom on their website and talk to agents, no help.</p> <p>The only reaction was from the Facebook team(Thank you so much!!) who told me today that we have actually used less than 1GB for the month of July, while the usage reports showed a usage of 15GB on the 3rd of July.</p> <p>Another problem is that we are going automatically to Post Paid charges instead of going into Soft cap mode, so we are going to receive a huge bill and nobody at Telkom can tell me how to remove the Post Paid setting from our account.</p> <p>Account number: TI*****938, Account holder: JH Nel.</p> <p> </p>