JC
Jacques C

1 reviews | Active since May 2011

31 Aug 2015, 11:24

Data disappearing and not Honouring contract

I took out a Unlimited mobile contract with telkom. It was advertised and sold to me with a FUP of 100GB and speed of 2Mbps. Now I am told that it is 10GB! Why on earth will I pay R900 a month for 10GB at 2mbps?<br> <br> My wife also has a contract with Telkom. Her data is just disappearing on her iphone. We bought 1 GB on Thursday evening then on Friday the whole 1GB was gone. I reseted the statistics before buying the 1GB bundle. When I looked at the statistics of data the phone only used 7MB!!!!<br> <br> My two other 10GB data contracts are doing exactly the same as my wife.<br> <br> Telkom is *****ing my data. I want them \To pay back the DATA"<br> <br> They a good in promising you the world but you will be disappointed with them. """

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Replies (1)
Telkom
Telkom's reply31 Aug 2015, 12:06
Official
Hello fjcilliers,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM140711

Kind Regards
Zulfah
Telkom Social Media Team