HD
Hennie D
1 reviews | Active since Nov 2013
09 Nov 2017, 07:51
Data Disappearing
I am on a 10 Gig Data package, from the 1st November to date 6 gigs have disappeared. I have done no downloads and only sent emails, checked Facebook and used WhatsApp. At the most we have 2 devices connected (only over a weekend). No one is at home during the day. I have tried contacting a consultant to find out how I could check what has used the data but no avail. There is no call center you can contact or call to speak to someone for assistance. Their service sucks!!
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Replies (3)0
Replies (3)
Telkom's replyOfficial
10 Nov 2017, 08:19Hello hennie davel
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 Nov 2017, 08:19
Official
Hello hennie davel
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
HD
Hennie D's updateReviewer Update
10 Nov 2017, 11:09Thanks Noleen
I am awaiting your response
HD
Hennie D's update10 Nov 2017, 11:09
Reviewer Update
Thanks Noleen
I am awaiting your response
Telkom's replyOfficial
22 Nov 2017, 11:36Hi hennie davel,
Please be informed that we have attempted to contact you on the number: *** and have been unsuccessful. Kindly note your data was used on the Internet. I emailed records to: hennie.davel***
Always clear recent applications when done on the Internet,and ensure data connection is always switched off to prevent data from being used by open applications.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Telkom's reply22 Nov 2017, 11:36
Official
Hi hennie davel,
Please be informed that we have attempted to contact you on the number: *** and have been unsuccessful. Kindly note your data was used on the Internet. I emailed records to: hennie.davel***
Always clear recent applications when done on the Internet,and ensure data connection is always switched off to prevent data from being used by open applications.
Regards
Caroline
Telkom Social Media Team.
Best regards,