KM
KATLEGO M
1 reviews | Active since Feb 2014
31 Oct 2017, 16:09
DATA DISAPPEARING
telkom is in breach of consumer right as i bought 20gbs of data(10gb night and 10gb daytime) on Sunday all my daytime data was used and they tell my that the trouble is with my phone their systems dont make mistake but they can even tell me what used up my data if they say it was used. i received no assistance at all and they hang up the phone as i damaged that i want to be refunded.
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Replies (2)
Telkom's replyOfficial
02 Nov 2017, 11:47Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply02 Nov 2017, 11:47
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
20 Nov 2017, 10:32Good day Katlego,
Please note that our records indicates no unusual data depletion. Kindly follow this link https://mybroadband.co.za/news/cellular/236704-how-to-stop-disappearing-data.html to monitor your data.
Regards
Tsebo
Social Media Team
Best regards,
Telkom's reply20 Nov 2017, 10:32
Official
Good day Katlego,
Please note that our records indicates no unusual data depletion. Kindly follow this link https://mybroadband.co.za/news/cellular/236704-how-to-stop-disappearing-data.html to monitor your data.
Regards
Tsebo
Social Media Team
Best regards,