DATA DISAPPEARANCE

<p>I have wi-fi contract for 10GB anytime and 10GB night surfing, paying R299 pm. My data have been depleted misteriously and I have been overcharged for the data over and obove my monthly allocation, this is despite the fact my data were capped at 10GB for anytime and night and this was the option I chose on my contract. At the beginning of my contract each time I reached my monthly limit the data will be unavailable and I will wait for the new monthly cycle and my debit order would remain constant. Out of the blue after I changed my account (in Feb this year) I found that the bill is flactuating (in fact it started going way beyond R299 pm), this is despite the fact that at no time had I requested that capping should be removed.</p> <p> </p> <p>For the last 3 months my data have been disappearing; in May I lost 10 GB of my data within 3 days and later discovered that my wi-fi was open to public yet I have never shared my password nor the access code with no one. I contacted Telkom who refused to take responsibility without any investigation. </p> <p> </p> <p>Recently (on Wednesday 26 July) I checked my data a night before I went to sleep and switched off my wi-fi, I had 560MB left, the following morning when I switched on the wi-fi I had 19MB left. </p> <p> </p> <p>I have been charged R500.88 on 25 July through debit order; I called Telkom Customer Care I met a very unreceptive agent who was very argumentative, had to insist that she escalates the matter to the supervisor level after more than 45 minutes she promised to do exactly that; instead I received sms with case number ********** 0 instructing me that the matter was resolved, Telkom will cap my monthly data, but I'll have to pay for all data I used.</p> <p> </p> <p>The company displays arrogance and I cannot understand why. </p> <p> </p>